Shop with complete confidence. Every product we sell is covered by a hassle-free 30-day satisfaction guarantee.
How to Initiate a Return
Returns must be initiated within 30 days of receiving your order. Start your return by filling out the request form below.
You'll need your order number and email associated with the order.
Return Shipping & Payment
We gladly issue a full refund or store credit for purchases made in the last 30 days. If we made an error or the item you received is not as described, then we will cover return shipping. Otherwise, the return shipping will be deducted from your refund. Please allow 5 business days from the day we receive your item to be notified of your completed return.
Packaging & Shipping Your Return
If returning a bike or wheelset, please make sure to package it properly using foam padding, zip ties, and hub protectors to minimize any potential shipping damage. Damage caused due to improper packing will be deducted from your refund.
All returned items must be in the same condition as they were when you received them and in original packaging. Clothing, footwear, and helmets must be returned in original packaging and with manufacturer tags (if applicable).
Returned orders must be received within 30 days of return request. Any items not returned in the condition they were received, without original packaging, and/or missing parts will be subject to a restocking fee of 25% or more.
If you have any questions, please email our customer experience team at firstname.lastname@example.org, or call us at 866-401-9636.